Refund Policy
At Crust & Craft Pizzeria, our goal is to ensure customer satisfaction with the food and services we provide at our pizzeria. We understand that certain circumstances may require an order to be cancelled or a refund to be issued. Below, you will find the conditions under which we can provide a refund:
Cancellation Policy
If you wish to cancel your order, you may do so within 5 minutes of placing it. Cancellations can be made by contacting us directly through our website at pineharrow.sbs or by calling us at +39 06 4890 7930. After the 5-minute window, we cannot guarantee cancellation as your order may already be in preparation or out for delivery.
Refund Eligibility
Refunds are granted on a case-by-case basis and are primarily issued under the following circumstances:
- Incorrect Order: If you receive food different from your receipt, we apologize for the inconvenience and will either issue a full refund or provide the correct food item, depending on your preference and the item's availability.
- Food Quality: In the rare case that you are dissatisfied with the quality of the food, please contact us within 2 hours of receipt. Provide a detailed explanation of the issue, and we may offer a partial or full refund depending on the situation.
- Delivery Issue: If you do not receive your food within the estimated delivery time, please let us know. If it is confirmed that the order was lost or excessively delayed, we will issue a full refund.
For items you wish to return due to a change of mind and not due to an error on our part, unfortunately, Crust & Craft Pizzeria cannot offer refunds or exchanges due to the perishable nature of our products.
Refund Process
To initiate a refund, contact our customer service with your order details at pineharrow.sbs or by phone at +39 06 4890 7930. Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Contact Information
If you have any questions regarding our refund policy, please contact us at:
Crust & Craft Pizzeria
Pizzeria Via Napoli,
Rome, 00184,
Italy
Phone: +39 06 4890 7930
Website: pineharrow.sbs
This refund policy was last updated on March 1, 2023, and is subject to change without notice.